Refund &

Cancellation Policy

 

These terms and conditions apply to this booking and any future or additional work. Any future work or changes to the work agreed upon must be made in writing and can be made without the need to update this document.

 

All equipment remains the property of FootballPartyInflatables at all times.

 

By placing an order with us, it is deemed that the customer has read, understood, fully agreed to and is bound by all our terms and conditions of hire.

It is the responsibility of the client to obtain permission (if required) from relevant authorities in order to carry out promotional activities.

 

Payment:

 

Hires require a 20% deposit to ensure we keep the hire equipment available on an agreed date, at an agreed time period.

 

If the 20% deposit has not been paid within 24 hours of the initial agreement, we assume you don’t want to go ahead with the hire. Therefore, your desired booking time will be available for other clients to choose from.

 

You can pay in full or just the required 20% deposit upon first agreement for the hire. Should you only pay the 20% deposit, the remaining balance must be paid, in full, 72hours prior to the event start date unless agreed (in writing) otherwise.

 

Cancellation:

 

Should you wish to cancel the hire, you must notify us a minimum of 72 hours prior to the agreed date of hire to receive a refund.

Please not the 20% deposit is non-refundable.

 

We may be able to rebook to a different date under certain circumstances, but this will be a good will gesture.

Changes to the agreement:

 

For changes to the date or time of hire, please be aware that we may not be able to agree to your new wants and needs as we may have already hired the equipment out to another customer at this time. Should we be able to agree a new time and date, you must inform us a minimum of 48 hours beforehand otherwise we have the right to terminate the agreement without any refund.

 

For a change in location, it is your responsibility to ensure the new venue has the adequate space and power required for the use of equipment. Additionally, to ensure it is easy enough to access, is clear of any litter where the equipment will be set up and is a safe space to use. Should our delivery team arrive and all of the above is not to the standards required, we have the right to terminate the agreement of hire with no refund.

 

SITE LOCATION, FACILITIES & CONDUCT

 

a) Hired equipment will be set up in an agreed location on arrival and will not be moved once unloaded.

b) FootballPartyInflatables reserve the right to refuse delivery if the venue or site is deemed to be unsuitable by our delivery personnel or if the client has failed to notify us of any obstructions or excessive loading distances from our vehicle to the installation site. In such a case, no refund will be given, and the full hire fee will be due.

c) It is the client’s responsibility to ensure that suitable security and crowd control measures are in place prior to the start of the event.

d) The company reserves the right to cease operation and remove hired equipment from the site if at any time a representative of the company feels that guest or clients’ conduct endangers the safety of the guests, clients, themselves or the safety of the hire equipment. In such cases, no refund will be given, and full contracted fees will be due to the company.

 

DRY HIRE:

 

The Hirer assumes full responsibility for the Equipment for the duration of the hire period. The hirer is responsible for the safekeeping of equipment and is liable for any loss or damage caused to the Equipment during the period of hire. The hirer is responsible for providing suitable and adequate security arrangements for the safekeeping of the equipment during the period of hire. The hirer must take all necessary steps (at its own expense) to retain possession and control of the equipment and, in the event of losing possession or control, will take all necessary steps to recover the equipment.

 

a) Items of equipment are not to be used, and the Hirer will not permit them to be used for any purpose for which they are not expressly designed.

b) Equipment is not to be moved, altered or modified in any way without the prior consent of FootballPartyInflatables.

c) Equipment is not to be hired, re-hired or sub-hired to any third party or parties without the express written consent of FootballPartyInflatables.

d) The cost of replacing or repairing the Equipment will be borne in full by the Hirer. Equipment lost, damaged or modified will be charged at the full hire rate until the loss is settled in full.

 

LIABILITY & INSURANCE

 

a) The client agrees to indemnify the company for any damage or theft of the company’s equipment whilst on hire.

b) The company accept no liability for any damage or loss of personal property and or any injury arising from the use of the hired equipment.

c) Any equipment booked on ‘dry hire’ is not covered by the company’s insurance policy and the client is responsible for suitable insurance cover.

 

This agreement shall be governed by the Laws of England, and the parties hereto expressly agree to submit to the non-exclusive jurisdiction of the English Courts.